Privacy Policy

Effective Date: 11-11-2024

At cityonahillshop.com (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website cityonahillshop.com (the “Site”) and make purchases from us.

By using the Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

We collect personal information when you use our Site, purchase products, or interact with us. The types of information we may collect include:

Personal Information You Provide

  • Account Information: When you create an account or make a purchase, we collect your name, email address, phone number, shipping and billing address, and payment information (e.g., credit/debit card number).

  • Order Information: Information about the products you purchase, your order history, and payment transactions.

  • Communication Data: If you contact us for support or inquiries, we may collect your message content, along with any additional information you provide.

Automatically Collected Information

We may automatically collect certain information when you visit or use the Site, including:

  • Device Information: Your IP address, browser type, operating system, and other technical details about the device you use to access the Site.

  • Usage Data: Information about how you interact with the Site, such as pages visited, time spent on the Site, and clicks or purchases made. This is collected using cookies and similar tracking technologies.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site. These technologies help us:

  • Remember your preferences and improve site functionality.

  • Analyze Site usage and performance.

  • Provide personalized content and advertising.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain parts of the Site.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process your orders, fulfill your purchases, and deliver the products to your specified address.

  • Customer Support: To respond to your inquiries, provide customer service, and resolve any issues related to your orders or account.

  • Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our products, services, and special offers. You can opt-out of these communications at any time by following the unsubscribe instructions in the email or contacting us directly.

  • Improving the Site: To analyze Site usage, improve functionality, and enhance user experience.

  • Legal Compliance: To comply with applicable laws, regulations, and legal requests, or to enforce our Terms of Use.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

  • Service Providers: We may share your personal information with third-party vendors who perform services on our behalf, such as payment processing, shipping, and customer support. These service providers are obligated to protect your information and use it only for the purposes we specify.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., subpoenas, court orders, or government inquiries).

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using industry-standard encryption for payment transactions and securing our systems with firewalls and other security measures. However, please note that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

5. Your Rights and Choices

You have certain rights regarding the personal information we collect, including:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can update or correct your personal information if it is inaccurate.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).

  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt-out at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

  • Data Portability: In certain jurisdictions, you may have the right to request a copy of your data in a machine-readable format.

To exercise your rights or if you have any questions or concerns about your personal information, please contact us at support@cityonahillshop.com.

6. Third-Party Links

Our Site may contain links to third-party websites, such as partners or affiliates. These third-party sites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

7. International Data Transfers

If you are located outside of USA, please be aware that your personal information may be transferred to and stored on servers located in USA, where data protection laws may differ from those in your jurisdiction. By using our Site and submitting your personal information, you consent to the transfer of your data to USA.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we have collected such information, please contact us at support@cityonahillshop.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the page. Please review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ROKKM LLC

support@cityonahillshop.com

Final Notes:

This privacy policy is designed to provide transparency about how your website handles user data. It's important to keep it up-to-date as laws and practices around data protection evolve. Ensure that your policy complies with privacy laws specific to your region or the regions where your customers are located (such as GDPR for European users, CCPA for California residents, or other local regulations).